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Frequently Asked Questions
Size chart: This size chart is true if you want your collar buttoned to the top. - Size XS » Your neck circumference: < 33,5 cm - Size S » Your neck circumference: between 33,5 cm & 34,5 cm - Size M » Your neck circumference: between 34,5 cm & 35,5 cm - Size L » Your neck circumference: between 35,5 cm & 37,5 cm How do I measure my neck circumference? Wrap the measuring tape around your neck and measure your neck circumference at the level of the larynx. Keep the measuring tape tight as you can see on the picture below. The neck circumference on the picture is 31,5 cm
The price per product is listed VAT inclusive (21%) and exclusive of transport costs. The transport costs are listed when the order is confirmed.
Shipping costs depend on the desired delivery address. The exact cost will be shown during the check-out procedure, before any payment has been done of course. We charge you with the cost our third-party carrier charges us. All costs are calculated based on shipments from Belgium.
- Belgium: 1 - 2 business days
- Neighboring countries of Belgium: 1 - 4 business days
- Europe: 2 - 5 business days
- Rest of the world: 4 - 10 business days
If the product does not meet your requirements, we will fully recharge your order if you let us know within 14 calendar days. You can send it back to our address: Lilirooz Persilstraat 51G box 201 3020 Herent Belgium You can then either exchange it or we can transfer your money back into your account. Please make sure to clearly mention your order number and your bank details for credit if necessary. The paid amount will be transferred back into your account as soon as the goods have been delivered back to us. Products can only be returned in their perfect, original, undamaged and unused state, in their original packaging. Use our return portal to send it back »
Lilirooz thinks highly of safe payments. We work with Hipay, who will guide you safely through your online payment. You fill in your details, choose your payment method and a connection is made with the payment system Hipay. You can pay via Maestro, Visa, MasterCard or via bank transfer. (Your order will be sent upon receipt of your payment via bank transfer or it can be collected as soon as the full amount is on our account.)
First try again. If things go wrong again, please select another payment method. If the problem still persists we recommend you to contact your local bank as payments can only be declined by your bank. I hope you understand that your order will only be processed once your payment has been confirmed.
Yes, as soon as the order has been confirmed and the payment via Hipay has been received, an order confirmation is sent via e-mail. The same goes for payment via bank transfer or for collection of goods. This confirmations gives you an overview of the ordered products, the quantities, the price, the payment method and the delivery address.
When we send your order, you will receive an e-mail from us to inform you.
Unfortunately it isn't possible to get an invoice for your purchase.
When you place your first order, we ask you for your personal details in order to deliver your order for the attention of the correct person and to the correct address. With every next order you place, your e-mail address and password will suffice. You can always amend these if necessary. You can register a personal account/file at all times or you can log in with the details you have provided.
If you can’t remember your password, you can click ‘forgot your password?’ when confirming your order. You will then receive an e-mail from us with a new password.
If you notice that the goods are damaged upon delivery, please contact us as soon as possible (preferably within 24 hours). You can contact us via via e-mail firstname.lastname@example.org. We can work on a solution together. The product needs to be returned Lilirooz, Persilstraat 51G Box 201, 3020 Herent. Products always need to be sent to us in their original packaging (= unopened packaging). Costs for the return are at the buyer’s expense.
Unfortunatelly this isn't possible.